Refund, Return, and Cancellation Policy.

If we charged for work that was not completed as agreed, or billed in error, contact us and we will review the invoice. Approved refunds are issued to the original payment method where practicable. Diagnostic findings and repair estimates are shared before parts are ordered or installed. You approve the estimate before work proceeds. Charges for approved work are not refundable solely because you later choose a different repair path. A diagnostic or service call fee may apply even if you decline the repair after diagnosis. Any fee is confirmed when you book or when the technician arrives, before work begins.

We use original manufacturer parts matched to your Whirlpool model. Parts are ordered only after you approve the estimate. Once a part is ordered or installed for your approved repair, it generally cannot be returned unless the part is defective or we supplied the wrong part. Unused special-order parts may be non-returnable; we will tell you before ordering. If a part we supplied is defective or incorrect, contact us promptly. We will arrange a replacement or credit under the supplier’s terms and our workmanship coverage where applicable.

You may cancel or reschedule an appointment by contacting us as soon as possible. Early notice helps us offer the slot to another customer and avoid unnecessary trip charges. Late cancellations or no-shows may be subject to a trip or diagnostic fee where that fee was disclosed at booking. We will confirm any fee before applying it. If you decline the repair after an on-site diagnosis, the diagnostic fee (if disclosed) still applies. No further repair charges are added without your approval.

Email or call us with your name, appointment date, invoice or estimate reference, and a short description of the issue. We typically respond within one business day.